Privacy Policy

GARYD RANDALL PACKARD (doing business as AI Trades Solutions)

Effective date: October 2026
Last updated: October 2026

Who we are

This Privacy Policy explains how GARYD RANDALL PACKARD, doing business as AI Trades Solutions ("AI Trades Solutions," "we," "us," or "our"), collects, uses, shares, and protects information about you when you visit https://aitradessolutions.com (the "Site"), call us, request missed-call text-back and website services for trade businesses, or communicate with us by text message (SMS/MMS).

GARYD RANDALL PACKARD
7988 Regiment Dr
Spring Hill, TN 37174
Phone: (707) 695-6465
Email: [email protected]

Information we collect

Information you give us. When you fill out a form, call us, text us, or book an appointment, we may collect:

Your name, mobile phone number, email address, and service address
Details about the service you need, photos you send us, and your appointment preferences
The content of the text messages you exchange with us
Your consent to receive text messages, including the date, time, method, and wording of the consent you gave

Information collected when you call us. When you call (707) 695-6465 or (615) 535-9134, our phone system records the calling number, the date and time, and whether the call was answered or missed.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect your IP address, browser type, device information, pages viewed, and referring URL, using cookies and similar technologies. You can control cookies through your browser settings.

Information from others. We may receive your contact details from a person who refers you to us, or from scheduling, review, or lead platforms you use to contact us.

How we use your information

We use your information to:

Respond to your calls, messages, and service requests
Schedule, confirm, reschedule, and remind you of appointments
Provide, invoice, and follow up on missed-call text-back and website services for trade businesses
Send the text messages you agreed to receive, as described in our SMS Terms & Conditions
Keep records of your consent and your opt-out requests, and honor them
Improve our services and our Site, and keep them secure
Comply with the law and protect our rights

Text messaging (SMS) program

If you agree to receive text messages from AI Trades Solutions, we use your mobile number and message history only to operate our text messaging program, as described in our SMS Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out at any time by replying STOP to any message. Reply HELP for help. Message and data rates may apply. Message frequency varies.

Automated and AI-assisted conversations

We use automated software, including artificial intelligence ("AI"), to help answer messages and schedule appointments on our behalf. our automated assistant may read and reply to your messages, check our availability, and book, confirm, or change appointments.

When you message us:

The content of your messages, your name, phone number, service address, and appointment details are processed by our software providers so the AI can generate a reply and manage your appointment.
Our providers process this information only to provide services to us. We do not allow them to sell your information or to use your mobile information for their own marketing.
Our staff may review AI conversations to check accuracy, take over a conversation, and improve our service.
You can ask to talk to a person at any time by replying HUMAN or calling (707) 695-6465.

AI-generated replies can contain mistakes. Please do not send sensitive information by text, such as payment card numbers, Social Security numbers, passwords, or health information.

How we share information

We do not sell your personal information, and we do not share your mobile number or text messaging consent with anyone for their own marketing.

We share information only:

With service providers who help us run our business, such as our customer-relationship and messaging platform, phone and text message carriers and providers, scheduling and calendar tools, AI software providers, payment processors, and website hosting. They may use the information only to provide services to us.
To comply with the law, such as in response to a subpoena or court order, or to protect the rights, property, or safety of you, us, or others.
In a business transfer, such as a merger or sale of our business, subject to this Policy. Text messaging opt-in data and consent will not be transferred to any unrelated third party.
With your permission.

How long we keep information

We keep your information as long as needed to provide our services and for our legitimate business and legal purposes. We keep records of your text messaging consent and opt-out requests for at least five (5) years after your last interaction with us so we can show that we honored your choices. We keep other customer records for five (5) years after your last interaction with us, unless the law requires otherwise.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls on our software accounts. No method of transmission or storage is completely secure, and text messages are not encrypted end to end.

Your choices and rights

Text messages: Reply STOP to any message, or tell us by phone or email, to stop receiving texts. See our SMS Terms & Conditions.
Email: Use the unsubscribe link in any marketing email.
Access, correction, and deletion: You may ask to see, correct, or delete the personal information we hold about you by contacting [email protected] or (707) 695-6465. We will verify your request and respond within 45 days. We may keep certain records, such as consent and opt-out records, when the law requires or allows us to.

Depending on where you live, you may have additional rights under state privacy laws. We will not treat you differently for exercising your rights.

Children's privacy

Our Site and text messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our text messaging program is intended for people 18 years of age or older. If you believe a child has given us information, contact us and we will delete it.

Links to other sites

Our Site and messages may link to other websites, such as online booking or review pages. We are not responsible for the privacy practices of those websites.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on this page and change the "Last updated" date above. If we make material changes to how we use your mobile information, we will get your consent where the law requires it.

Contact us

If you have questions about this Privacy Policy, contact us:

GARYD RANDALL PACKARD
7988 Regiment Dr, Spring Hill, TN 37174
Phone: (707) 695-6465
Email: [email protected]